← Neuroptimize · Privacy Policy
Terms of Service
These Terms of Service ("Terms") are an agreement between you and Neuroptimize LLC ("we", "us") and govern your use of Neuroptimize, including the website at neuroptimize.app and our apps for iOS, Android and Windows (together, the "App"). By using the App you agree to these Terms and to our Privacy Policy. If you don't agree, don't use the App.
1. Not medical advice
The App offers games and exercises for practice and entertainment. It is not a medical device. It doesn't diagnose, treat, cure, prevent or monitor any disease or condition, including dementia, ADHD, cognitive decline or brain injury. Scores such as the Brain Score reflect how you performed in the App's games compared with your own history and other players. They are not clinical measurements. Improvement in the games doesn't mean improvement in other tasks or in daily life. If you have concerns about your memory, attention or health, talk to a qualified healthcare professional.
Some games use fast motion, flashing or rapid color changes. If you have a history of seizures or photosensitive epilepsy, consult a doctor before playing, and stop immediately if you feel unwell.
2. Who can use the App
You must be at least 13 years old (or the minimum age of digital consent in your country, if higher) to create an account. If you're under the age of majority where you live, you may use the App only with the consent of a parent or guardian, who agrees to these Terms on your behalf.
3. Your account
You can use much of the App without an account. If you create one, give us an email address you control and keep access to it secure, because anyone who can read your email can sign in. You're responsible for activity on your account. You can delete your account at any time in the App under Account → Delete account.
4. Pro subscriptions and purchases
Plans
Neuroptimize Pro unlocks additional features described in the App. It's offered as a monthly or annual auto-renewing subscription. Prices are shown in the App before you buy and may vary by country, currency and store, and include or exclude taxes as shown at checkout.
Automatic renewal
Subscriptions renew automatically at the end of each billing period, and you'll be charged the then-current price, unless you cancel at least 24 hours before the period ends. You can cancel at any time. Cancellation takes effect at the end of the current period, and you keep Pro until then.
- Apple App Store: manage or cancel in your Apple ID settings (Settings → your name → Subscriptions). Payment is charged to your Apple ID account.
- Google Play: manage or cancel in Google Play → Payments & subscriptions.
- Web and Windows (Stripe): manage or cancel through the "Manage subscription" link in the App or in the receipt email from Stripe.
Free trials
Some plans include a free trial. Unless you cancel before the trial ends, it converts to a paid subscription and you'll be charged at the start of the paid period. Trials are limited to one per person. If you buy a subscription during a trial through Apple or Google, any unused part of the trial may be forfeited, as their rules provide.
Price changes
We may change subscription prices. Any change applies from your next billing period after we've given you notice as required by law and the applicable store, and you can cancel before it takes effect.
Refunds
- Purchases through Apple or Google are subject to their refund policies. Request refunds from them directly, because we can't issue refunds for store purchases.
- For purchases on the web or Windows, payments are non-refundable and we don't give refunds or credits for partial billing periods, except where required by law. If you believe you were charged in error, contact us within 30 days and we'll review it.
- EEA, UK and Swiss consumers: you normally have a 14-day right to withdraw from online purchases. By starting to use Pro right away, you request immediate access and acknowledge that you lose this right once access begins, to the extent permitted by law.
Pro across platforms
When you're signed in, Pro bought on one platform unlocks on your other devices signed in to the same account. Your subscription is still managed and billed only by the store or provider you bought it from.
5. In-app currency and items
The App awards virtual items such as Sparks, badges and themes through play. They have no monetary value, can't be bought or sold for real money, can't be transferred between accounts and can't be redeemed for cash. We may change or rebalance them, and they may be lost if you delete your account or play without one and clear your data.
6. License and acceptable use
We grant you a personal, non-exclusive, non-transferable, revocable license to use the App for your own non-commercial use, subject to these Terms. You agree not to:
- copy, modify, distribute, sell or rent the App or its content;
- reverse engineer or attempt to extract the App's source code, except where the law allows it despite this restriction;
- cheat, automate play, exploit bugs or manipulate scores, purchases or entitlements;
- interfere with, overload or try to gain unauthorized access to the App, our servers or other users' accounts;
- use the App in violation of any law.
7. Ownership
The App, including its games, design, text, graphics, and software, is owned by us or our licensors and protected by intellectual property laws. Except for the license above, these Terms don't give you any rights to it. If you send us feedback or suggestions, we may use them without obligation to you.
8. Changes to the App
We continually update the App and may add, change or remove games and features. We'll try to avoid changes that materially reduce Pro features during a paid period. If we do, and you bought on the web, you may cancel and request a pro-rated refund for the remaining period.
9. Suspension and termination
You can stop using the App at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or to protect the App or other users. Where reasonable, we'll notify you first. If we terminate your access without cause, we'll refund any prepaid, unused part of a web subscription. Sections that by their nature should survive termination (including 1, 5, 7, 10, 11 and 13) survive.
10. Disclaimers
To the fullest extent permitted by law, the App is provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and that the App will be uninterrupted, error-free or that your data will never be lost. We don't promise any particular cognitive, academic, professional or health outcome from using the App.
11. Limitation of liability
To the fullest extent permitted by law, we won't be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill, arising from or related to your use of the App. Our total liability for any claim relating to the App is limited to the greater of (a) the amount you paid us for the App in the 12 months before the claim and (b) US$50.
Some jurisdictions don't allow certain warranties to be excluded or liability to be limited, so some of the above may not apply to you. Nothing in these Terms limits liability that can't be limited by law, such as for death or personal injury caused by negligence, or fraud, or your statutory rights as a consumer.
12. Indemnity
To the extent permitted by law, you agree to indemnify us against claims, losses and expenses (including reasonable legal fees) arising from your breach of these Terms or misuse of the App.
13. Governing law and disputes
These Terms are governed by the laws of the State of New Jersey, United States, without regard to its conflict-of-law rules. Disputes will be resolved in the courts located in Hudson County, New Jersey, and both parties consent to their jurisdiction. If you're a consumer in the EEA, UK or another country whose laws give you the right to bring claims in your local courts or under your local law, nothing here takes away that right. Before filing a claim, please contact us so we can try to resolve it informally.
14. Additional terms for the Apple App Store
If you downloaded the App from Apple's App Store: these Terms are between you and us, not Apple, and we (not Apple) are solely responsible for the App and its content. Apple has no obligation to provide maintenance or support for the App. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App. We, not Apple, are responsible for addressing any claims relating to the App, including product liability claims, claims that the App fails to meet legal or regulatory requirements, consumer protection and privacy claims, and intellectual property infringement claims. You represent that you're not located in a country subject to a US government embargo or on any US government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
15. General
If any provision of these Terms is found unenforceable, the rest remain in effect. Our failure to enforce a provision isn't a waiver. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets. These Terms, together with the Privacy Policy and any terms shown at purchase, are the entire agreement between you and us about the App.
16. Changes to these Terms
We may update these Terms. If a change is material, we'll notify you in the App or by email at least 14 days before it takes effect. If you keep using the App after the change takes effect, you accept the updated Terms. If you don't agree, stop using the App and cancel any subscription.
17. Contact
Neuroptimize LLC
971 US Highway 202N #7699
Branchburg, NJ 08876
United States
[email protected]